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BusySync FAQs

General Questions

Google Calendar

Technical Questions

How much does BusySync cost?

BusySync costs $25 per computer. A separate license is required for each computer. For example:

  • If you are syncing two Macs on your LAN, you will need two copies.
  • If you are syncing between multiple user accounts on a single Mac, you will need one copy.
  • If you are syncing a single Mac with Google Calendar, you will need one copy.
  • If you are syncing a Mac at home and a Mac at work with Google Calendar, you will need two copies.

Multi-unit discounts are available and applied automatically during checkout:

  • 5+ computers = 10% discount
  • 10+ computers = 20% discount
  • 25+ computers = 30% discount

When purchasing multiple copies, you will receive a single serial number that can be used on all licensed computers. If you need more licenses in the future, you can purchase additional serial numbers that can be used along with your existing serial numbers.

How can I share calendars with BusySync?

BusySync can be configured to support many different scenarios:

Share iCal calendars on a LAN

BusySync will allow you to share calendars with others on your local area network using Bonjour zero-configuration networking. When sharing calendars over your LAN, any changes made to a shared calendar are automatically synchronized within seconds to all users on the network. For more info, see Configuring BusySync.

LAN

Share iCal calendars between multiple user accounts on a shared computer

BusySync will allow you to synchronize iCal calendars between multiple user accounts on a single Mac. Using BusySync on a shared computer is the same as using it on a LAN -- except you are sharing calendars with other users on the shared computer, rather than sharing calendars with other users on the network. You'll have to enable fast user switching and periodically login to all user accounts simultaneously so that BusySync can sync calendars between the different accounts. If only one account is logged in, any calendar edits made on that account will be treated as "offline" edits and will be synchronized the next time all accounts are logged in. For more info, see Configuring BusySync.

Single

Share iCal calendars over the internet (WAN)

BusySync is designed to automatically share calendars on your local area network via Bonjour. If you wish to share calendars with a user in a remote location, you may do so by configuring BusySync for remote access over the public internet. This method requires a public IP address and port-forwarding on your router, and is recommended for advanced users only. For more info, see Remote Access (WAN).

As an alternative, it is recommended that you use Google Calendar as a conduit to sync calendars between Home and Work or to share calendars with remote users, which won't require a public IP address or any modifications to your router.

WAN

Sync iCal calendars with Google Calendar for access on the web

You may use BusySync to sync iCal with Google Calendar, so your calendars will always be accessible on the web from any computer (even on a Windows PC). Changes made in iCal are automatically sync'd to Google Calendar and vice versa. For example, if you have a Mac at home and a PC at work, you can sync your Home iCal with Google Calendar, and then from work you can access your Google Calendar using a web browser on a PC. And changes you make in Google Calendar will automatically sync back to iCal on your Mac at home. For more info, see Google.

Google Web

Sync iCal calendars between Home and Work using Google Calendar as a conduit

You can keep your iCal calendars in sync between your Home and Work computers by syncing both of them to the same Google Calendar account. For example, Fred has a computer at work and a computer at home and they are both configured to sync with the same Google Calendar account. So, if Fred makes a change on his iCal calendar at work, that change will be sync'd to Google Calendar, and from there it will be sync'd to iCal on his home computer. It is not even necessary to use Google Calendar's web interface — you can just use Google Calendar as a conduit between your home and work computers. This is a great way to keep remote Macs in sync (like home and work, a husband and wife, or a boss and an assistant), particularly if you travel a lot and need to be able to sync from any location. For more info, see How to sync iCal calendars between Home and Work with Google Calendar.

Google Sync

Share iCal calendars with remote users using Google Calendar as a conduit

Users in remote locations can share calendars with each other through Google Calendar without having to share a single Google Calendar account, as in the above example. Each of the users can sync iCal to their personal Google Calendar account, and then use Google Calendar's sharing features to share certain calendars with each other. For example, Fred syncs to his personal Google Calendar account, and Mary syncs to her personal Google Calendar account. Then Fred shares a calendar with Mary using the Google Calendar sharing interface, so that the calendar shows up in Mary's Google Calendar. Once there, it will sync to Mary's iCal through BusySync. And Mary can make changes to that calendar in iCal and it will sync back to Fred's iCal through Google Calendar. For more info, see How to share iCal calendars with remote users with Google Calendar.

Google Remote

What are the system requirements for BusySync?

BusySync supports Tiger and Leopard. You can sync iCal calendars on your LAN between a mix of computers running Tiger and Leopard. Leopard will perform much better than Tiger when syncing large calendars.

Does BusySync support the iPhone?

BusySync supports the iPhone indirectly. Any events you create or edit on your iPhone will be synced to iCal when you sync your iPhone via iTunes or MobileMe. Once those events are synced to iCal, BusySync will sync them with other users on your LAN and/or with Google Calendar. See MobileMe for more info.

Can I use BusySync with MobileMe?

Yes, you can use BusySync and MobileMe together. You may use BusySync to sync with others on your LAN, or to sync with Google Calendar, while also using MobileMe to sync with your iPhone or your Mac at home. Following are some common scenarios. The only thing you need to avoid is creating a sync loop.

Using BusySync on a LAN and MobileMe to sync with an iPhone

You may use BusySync to sync with others on your LAN while using MobileMe to sync with your iPhone. In this example, Fred and Mary are syncing calendars over the LAN via BusySync, while simultaneously syncing with their iPhones through their individual MobileMe accounts.

Mobileme Iphone

BusySync and MobileMe Sync Loop

If you have multiple BusySync users sharing a single MobileMe account (e.g. Fred and Mary syncing with the same fred@me.com account), you will end up with a sync loop, which will result in duplicate calendars and events. When using BusySync and MobileMe together, it's important that each user syncs with their own MobileMe account and not a shared MobileMe account.

Mobileme Loop

Using BusySync on a LAN and MobileMe to sync with a Mac at home

You may use BusySync to sync with others on your LAN at work while using MobileMe to sync with your Mac at home. In this example, Fred and Mary are syncing calendars over the LAN via BusySync, while Fred is also syncing with his Mac at home via MobileMe. (Note: You may also use BusySync with Google Calendar to sync with a Mac at home.)

Mobileme Home

Using BusySync, Google Calendar, MobileMe and an iPhone

You may use BusySync to sync with Google Calendar while using MobileMe to sync with your iPhone. In this example, Fred and Mary are syncing calendars remotely through Google Calendar, while Mary is also syncing her iPhone via MobileMe.

Mobileme Google

How does BusySync differ from MobileMe?

Comparing BusySync to MobileMe is not an apples-to-apples comparison. MobileMe offers a wide range of services including email, iDisk, Back to My Mac, Web Galleries, and wireless iPhone syncing of calendars and contacts. BusySync, on the other hand, is focused solely on syncing calendars (both over the LAN and with Google Calendar). The primary difference when syncing calendars is that MobileMe is designed to sync calendars between computers owned by a single individual, while BusySync is designed for syncing calendars between different users.

MobileMe syncs identical copies of all of your calendars across multiple Macs. This works fine for an individual with multiple computers. But it is not ideal for a group of users who wish to selectively share calendars. It forces everyone to use the same MobileMe account, thereby granting all users access to all of your MobileMe info (email, iTunes purchases, keychains, etc.).

BusySync allows you to choose which calendars you want to share with others so you can make some calendars public (with optional password protection) while keeping others private.

How does BusySync differ from WebDAV?

iCal allows you to Publish calendars to a WebDAV server that other iCal users can subscribe to with read-only access. It requires access to a WebDAV server, like MobileMe or iCal Exchange.

BusySync allows you to Publish calendars that other BusySync users can subscribe to with read-write or read-only access (with optional password protection). Calendars can be synced over the LAN or with Google Calendar, without requiring a dedicated WebDAV server.

Can I Publish and Subscribe to calendars with both BusySync and WebDAV?

You can publish and subscribe to calendars with BusySync and WebDAV simultaneously. For example, you can publish calendars in iCal to a WebDAV server for other iCal users to access with read-only privileges, while simultaneously using BusySync to publish calendars for other BusySync users to access with read-write privileges. Note: Users should subscribe to calendars from only one source, BusySync or WebDAV, but not both.

For more info on subscribing to WebDAV calendar subscriptions, see How to sync iCal calendar subscriptions to MobileMe and the iPhone.

How does BusySync differ from the CalDAV features in Leopard Server?

Leopard iCal supports CalDAV, a client/server scheduling protocol for large workgroups. It requires a dedicated server like Leopard Server. If you don't have access to a CalDAV server, the new group scheduling features in Leopard iCal will not be available to you.

BusySync, on the other hand, is targeted at families and small workgroups that wish to share calendars without the need for a dedicated server or IT administrator.

Can I use BusySync and CalDAV together?

Yes, you can use BusySync and CalDAV together. For example, you can connect to a CalDAV server from your laptop at the office, while using BusySync on your laptop to sync with Google Calendar or with another Mac at home. Note, however, that CalDAV calendars are synced as read-only.

Can I use BusySync with Entourage?

BusySync is designed to work primarily with iCal. However, you can sync Entourage with iCal in Entourage Preferences > Sync Services > [x] "Synchronize events and tasks with iCal and .Mac". This will create an "Entourage" calendar in iCal with all of your Entourage events. Once there, you can use BusySync to Publish the Entourage calendar over your LAN or to Google Calendar. However, Entourage is not a good sync citizen and you may encounter unexpected results.

Does iCal have to be running in order for BusySync to function?

No, iCal does not have to be running for BusySync to function. BusySync runs invisibly in the background and constantly syncs your iCal calendars with other BusySync/iCal users on the LAN and with Google Calendar on the web.

Can I sync Events, To-Dos and Alarms with BusySync?

BusySync will sync all of your calendar data with other iCal users on your LAN, including Events, To-Dos and Alarms. If you do not wish to sync Alarms and/or To-Dos, you have the option to remove them when subscribing to a calendar in the Subscribe Options dialog.

Can I sync To-Dos with Google Calendar?

No, Google Calendar does not support To-Dos, so BusySync does not sync them with Google Calendar.

Can I sync Alarms with Google Calendar?

By default, Alarms are not synced between iCal and Google Calendar. If you wish, you may choose to sync Message Alarms in iCal to a popup, SMS or email alarm on Google. Note: when enabling Alarm syncing, the change is not retro-active and will only affect new events that you create and not existing events in your calendar. If you wish to make it retro-active, you must unpublish and/or unsubscribe from the calendars you are syncing with Google, enable the Alarm syncing preference, and then republish or re-subscribe to the calendars. See Google Settings for more info.

Note: If you edit an alarm setting on an existing event on Google Calendar, the alarm change won't sync to iCal unless you edit some other attribute too, like the event title or description. This is a bug in the Google Calendar API. Google is aware of the bug and will hopefully fix in a future update.

Can I sync meeting attendees with Google Calendar?

Attendee information is synced between Google Calendar and iCal when an event with attendees is created on Google Calendar. However, attendee information is not synced when an event with attendees is created in iCal. Therefore, if you want attendee information to sync between iCal and Google, you must create the event in Google Calendar. And for best results, you should edit meeting requests on Google Calendar as well.

Should I host my calendars on Google or iCal?

When syncing with Google Calendar, it's important to understand who the Host, or Publisher, is for each calendar, because only the Host can delete a calendar.

Google Host

In the example above, iCal is the Host (Publisher) of the "Work" calendar and Google is the Client (Subscriber). If the "Work" calendar is deleted in iCal, it will also be deleted on Google Calendar, because iCal is the Host. But if the "Work" calendar is deleted on Google Calendar, it will not be deleted in iCal, because Google is the Client and not the Host. What will happen instead is the "Work" calendar will be automatically unchecked in the Publish to Google list and stop being Published to Google Calendar.

Google Work

To take it a step further, suppose you have a Mac at the Office and a Mac at Home you want to sync through Google Calendar. At the office, you could publish your "Work" calendar to Google Calendar. Then, at home, you could subscribe to the "Work" calendar on Google Calendar. In this scenario, the Office Mac is the Host, and both Google Calendar and the Home computer are the Clients.

Regardless of how you set it up, there is always only one Host for each calendar. Whether you Host the calendars in iCal or Google is entirely up to you. There's no right or wrong way to do it. You can consolidate all of your calendars and Publish them from one Host, or Publish calendars from multiple Hosts. Whatever makes sense for you.

How can I merge calendars in iCal and Google Calendar?

You may have multiple calendars in iCal and Google that you would like to merge into a single calendar. For example, let's say you have a Google calendar called "Fred", and you have a "Home" calendar in iCal that you want to merge. This is how you can merge them:

  1. Subscribe to the Fred Google Calendar in BusySync. It will be added to iCal.
  2. Export the Home calendar in iCal by selecting the calendar and choosing Fie > Export.
  3. Delete the Home calendar in iCal by control-clicking it and selecting Delete
  4. Double-click the file you exported in step 2 to re-import it into iCal. When prompted, choose to add the new events to the Fred calendar. This will merge the events from the old Home calendar with the Fred Google Calendar.

Now you're left with one Fred calendar that is hosted on Google and kept in sync with iCal.

Can I sync with multiple Google accounts?

BusySync will only sync with one Google account. If you have multiple Google accounts, however, you can sync with all of them indirectly by sharing calendars between your various Google accounts:

  1. Login to one of your Google Calendar accounts and select Settings > Calendars.
  2. In the Sharing column, click Share this calendar and enter the email address for your other Google Calendar account and click Save. Now, that calendar will appear in your other Google Calendar account. Repeat this process for all calendars and accounts you want to sync with.
  3. Last, setup BusySync to sync with the Google account that contains all of the calendars from your multiple Google accounts.
Google Multi

Does BusySync support Google Apps?

Yes, you can use BusySync to sync with a Google Apps account, or a regular Google Calendar account.

I'm getting a "Service Error: Could not generate feed" when syncing with Google. Why?

You are encountering Google Calendar temporary server errors, which means the Google server is busy or experiencing errors. This is a temporary error on Google's end and usually clears up within minutes or hours, at which point syncing will automatically resume. This error is limited to apps that sync with Google Calendar using the Google Data APIs (like BusySync), and does not usually affect your ability to use Google Calendar on the web.

These errors are quite common and usually go unnoticed since BusySync recovers from them automatically once the server is back online. In rare cases, however, the errors can go on for many hours or days, particularly on weekends when there's nobody home at Google.

Trying to solve the problem by altering your Google sync settings or resetting sync history, etc., when these Google server errors are occurring will not solve the problem and may make things worse. The best course of action is to be patient and wait for the Google server errors to clear up, at which point syncing will automatically resume.

How can I migrate from Spanning Sync to BusySync?

You should not use both BusySync and Spanning Sync to sync iCal with Google Calendar. If you are migrating from Spanning Sync to BusySync, please read on.

BusySync and Spanning Sync use different models for syncing with Google Calendar. Spanning Sync requires you to create parallel calendars in iCal and Google Calendar and map them to each other. BusySync uses a Publish and Subscribe model where one side is the host (the Publisher) and the other side is the client (the Subscriber). You can host a calendar in iCal or Google. Regardless of whether your are the host or the client, you can make edits in iCal or Google Calendar and synchronize between the two.

If you are migrating from Spanning Sync to BusySync, it is assumed that you have duplicate calendars setup in iCal and Google and you will need to remove the duplicate calendars before configuring BusySync, as follows:

  1. Turn off and uninstall Spanning Sync.
  2. Decide whether to host each calendar in iCal or Google. You can host all calendars in iCal, host all calendars on Google, or host some in iCal and some on Google. Whatever makes sense for your situation.
  3. Once you've decided where each calendar will be hosted, you need to delete the duplicate calendar that exists on the client. For example, if you are going to host the Work calendar in iCal, you should delete the duplicate Work calendar on Google (the client).
  4. Once you've deleted the duplicate calendars on the client, you can then setup BusySync to sync with Google Calendar. For example, you can Publish the Work calendar in iCal to Google, and the Work calendar will be automatically created on Google.

For more info, see Google.

Why can't I see other BusySync users on my LAN in the BusySync Subscribe tab?

If you do not see calendars being published by other users in the BusySync Subscribe tab, it may be because they have their system firewall turned on and it is blocking incoming BusySync connections. They should either turn off their system firewall, or allow BusySync traffic to pass through the firewall, as described in the Firewall Settings section of the user's guide.

BusySync has stopped syncing with iCal. How can I fix it?

If BusySync is unable to sync with iCal/Sync Services, an error alert will display alerting you to the problem. Typically, restarting your computer will "wake up" Sync Services and solve the problem. If not, you may be able to solve it by resetting your sync history, which will rebuild your iCal and Sync Services databases. Click the appropriate link below for instructions on how to reset sync history:

If restarting your computer and resetting sync history does not solve the problem, you may need to manually reset and rebuild your sync services database:

Note: Before performing a manual reset, you may wish to send your logs to BusyMac technical support for help troubleshooting the problem.

Why does the Conflict Resolver display conflicts between iCal and BusySync?

BusySync uses Apple's Sync Services to sync calendar data to iCal. Sync Services has a fundamental limitation that two events with the same name and date cannot exist on two different calendars. If they do, the Conflict Resolver will pop up and require you to choose which event to keep and which to delete. This can cause havoc when sharing calendars on the network.

Conflict Resolver

To avoid such problems, you need to work within the limitations of Sync Services. This means you need to be careful when first setting up BusySync to remove any duplicate calendars on a subscribing machine that may be left over from using previous syncing applications (such as .Mac/MobileMe). Also, you need to design a workflow that avoids duplicating events.

Often companies want to create a shared calendar for each employee, but when several people put the same event on their calendars, that can lead to conflicts. One solution is to prefix such common events with the person's initials, so there won't be conflicts with other calendars. See below for more info on how BusySync handles this situation when scheduling meetings.

Why are events appearing in the BusySync Conflicts calendar?

BusySync automatically creates a BusySync Conflicts calendar and places events in that calendar in the following scenarios:

  • If a user has read-only access to a calendar and edits an event on that calendar, the edit will be rejected and the event will be placed in the BusySync Conflicts calendar. That way you won't lose the info and can move the event to a different calendar where you do have write privileges.
  • If the same event is edited by more than one person since the last sync, one event will be accepted and the other will be rejected. The rejected one ends up in the BusySync Conflicts calendar. That way you won't lose the edits you made and can compare it to the event that it conflicted with and choose which one to keep.
  • If you are subscribed to a calendar and have removed To-Dos from the calendar, and you attempt to add a To-Do to that calendar, the To-Do will be rejected and placed on the BusySync Conflicts calendar.

If your curious to know why a conflict occurred, check the Log tab where a description of the problem will appear and tell you whether or not you have write access or some other error occurred.

Some of my event titles have the calendar name appended in [brackets]. Why?

iCal allows you to schedule meetings with others by adding Attendees to an event and sending meeting invitations via email. This is a handy way to invite people to meetings but it can result in duplicate events appearing on a user's calendar when creating meetings on shared calendars. The original event on the shared calendar will get synced to the user's calendar via BusySync, and the event will get added to the user's calendar when they accept the meeting invitation received via email.

The duplicate meetings are bad enough, but what's worse is that Sync Services considers two events on your calendar with the same name and same start time to be a conflict. The Conflict Resolver will appear, and force you to resolve the conflict by choosing one of the events to keep and one to delete. This is a nuisance and can lead to data loss and frustration.

To circumvent this problem, BusySync will automatically append the calendar name in [brackets] to the title of a meeting on a subscribed calendar. That way if a "Lunch Meeting" is created on the "Company Calendar", and invites are sent to all employees, each employee will receive a meeting invitation via email with the original title, "Lunch Meeting", that they will add to their calendar. Plus, the "Lunch Meeting" on the shared calendar will sync to their calendar via BusySync and automatically be renamed "Lunch Meeting [Company Calendar]". This will avoid the Conflict Resolver problem of having two events with the same name and start time. And it may help users to better understand why they have duplicate meetings on their calendar (one was added via email and the other was synced via BusySync).

Why are calendars that I subscribe to being renamed with a "(2)" appended to them?

You cannot have more than one calendar of the same name in iCal. Therefore, if you subscribe to a calendar that has the same name as an existing calendar in iCal (e.g. Home) the new subscription will be renamed "Home (2)". You can then rename it whatever you want (e.g. "Fred Home") by double-clicking the calendar name in the iCal source list and renaming it.

How do I reset and/or restore my calendars?

The BusySync Reset tab offers several options for resetting or restoring your calendar, as follows:

  • Reset Sync History — Click Reset Sync History if iCal has stopped syncing with BusySync. This will fix most syncing problems, and you will not lose any data. See Reset Sync History on Mac OS X 1.05 (Leopard) or Reset Sync History on Mac OS X 10.4 (Tiger) for more info.
  • Reset BusySync — Click Reset BusySync to clear your publish and subscribe settings and delete your BusySync database. All calendars that you own in iCal and/or Google Calendar will be preserved. After performing the reset, you must reconfigure your Publish and Subscribe options.
  • Restore iCal From Backup — BusySync automatically backs up your iCal database every day and saves your last 10 backups in ~/Library/Application Support/BusySync/Backup. If you wish to restore your iCal calendar from one of these backups, click the Restore iCal From Backup button, select a backup file, and click Open. Then click Restore in iCal, and iCal will be restored from the backup.

How can I backup my calendars?

To backup/restore iCal

BusySync automatically backs up iCal every day and stores the last 10 backups in ∼/Library/Application Support/BusySync/Backup. However, you may manually backup individual calendars or all calendars in iCal, as follows:

  • To backup all calendars, launch iCal, and select File > Back up iCal. This will create a complete backup of all of your calendars in a single ".icbu" file.
  • To backup a single calendar, launch iCal, select a calendar in the iCal source list, and choose File > Export. This will save the calendar as an ".ics" file.

You may restore an .icbu backup or .ics export file by simply double-clicking it, which will launch iCal and begin the restore/import process.

To backup/restore Google Calendar

You can backup all of your calendars on Google Calendar by clicking the following link, which will create a zip file containing each of your Google calendars in ics format.

https://www.google.com/calendar/exporticalzip

Or, you can backup your Google calendars individually by exporting each of them as an ".ics" file to your desktop, as follows:

  • Login to Google Calendar on the web.
  • Click on the small down arrow to the right of a calendar name and select "Calendar settings".
  • Scroll down to the "Private Address" section, right click the green ICAL button, and select Download Linked File. This will save the calendar as an .ics file to your desktop.
  • Repeat this process for each calendar you want to backup.

You can restore/import an .ics file into Google Calendar, as follows:

  • Login to Google Calendar on the web.
  • At the top of the calendar list on the left, click the "Add" down-arrow button and select "Import Calendar."
  • Click "Browse" and choose the file you wish to import.
  • Select the Google Calendar where you'd like to import events, then click on "Import."

I replaced my old computer with a new one. Can I use the same serial number?

Yes, you can use the same serial number on a new computer that you were using on an old computer. You just need to make sure you are no longer running BusySync on the old computer. To do so, open the BusySync prefpane on the old computer and click Stop BusySync.

See below for instructions on how to transfer BusySync data from an old computer to a new computer and how to to remove BusySync from the old computer.

How do I transfer my BusySync data from an old computer to a new computer?

The best way to handle this would be to reset BusySync on the old computer, backup iCal, transfer the iCal backup file to the new computer and restore it there, then configure BusySync on the new computer the same way as the old one, as follows:

Old Mac

  1. Reset BusySync: Open the BusySync pref pane, select the Reset tab and click the Reset BusySync button. This will remove all calendars from iCal that you were subscribed to from other BusySync users on your network and/or Google Calendar.
  2. In iCal, select File > Back up iCal, and save the file.

New Mac

  1. Download and install BusySync on the new computer.
  2. If you were already running BusySync on the new computer, you should reset BusySync: Open the BusySync pref pane, select the Reset tab and click the Reset BusySync button. This will remove all calendars from iCal that you were subscribed to from other BusySync users on your network and/or Google Calendar.
  3. If there are any calendars in iCal on the new computer that you wish to keep, select them one at a time and choose File > Export, and save them.
  4. Restart your computer.
  5. Transfer the backup file from the old computer to the new computer. Then restore iCal on the new computer by double-clicking the backup file. Then, if you exported any calendars in step 3, double-click them to import them. It will take a few minutes for iCal and Sync Services to get in sync after restoring iCal, so let your computer run for a few minutes before moving on to the next step.
  6. Start BusySync and configure your Publish and Subscribe options.

How do I uninstall BusySync?

You can remove BusySync by doing the following:

  1. Open the BusySync Preference Pane.
  2. Select the General tab and uncheck "Show status in menu bar".
  3. Select the Reset tab and click the Reset BusySync button.
  4. Click Show All in the toolbar to return to System Preferences.
  5. Control-click on the BusySync Preference Pane and choose Remove “BusySync” Preference Pane.
  6. Optionally, delete the files located here:
    /Users/username/Library/Application Support/BusySync
    /Users/username/Library/Logs/BusySync.
  7. Restart your computer

I'm having a problem. Where can I get help?

In addition to these FAQs, there are several resources available for support: